Eriny Nabil Fahmy Eskander

Provide comprehensive customer support for Careem users, effectively addressing inquiries and resolving issues to maintain high service standards.

Utilize advanced problem-solving skills to navigate customer concerns, ensuring efficient and satisfactory resolutions.

Contribute to a positive brand image by consistently delivering professional and empathetic service in a fast-paced environment.

Handled a high volume of customer service requests for the Tamara account, maintaining service quality metrics.

Provided accurate information and troubleshooting, resolving customer issues effectively to enhance satisfaction.

Collaborated with team members to uphold service level agreements and contribute to overall operational efficiency.

Addressed diverse customer needs for the Keeta account, ensuring timely and effective problem-solving.

Utilized communication skills to clarify complex issues and guide customers through solutions, improving satisfaction.

Contributed to team performance by consistently meeting service targets and adhering to operational guidelines.

Managed customer interactions for Landmark Homebox Lob, effectively resolving product and service-related queries.

Maintained detailed records of customer interactions, contributing to improved service tracking and follow-up processes.

Demonstrated strong product knowledge to assist customers, enhancing their overall experience and loyalty.

Contributed to the seamless operation of delivery services by addressing inquiries and coordinating with various stakeholders.

Resolved customer and partner issues efficiently, improving service delivery and user experience.

Utilized strong organizational skills to manage tasks in a fast-paced environment, supporting business continuity and growth.

Managed a diverse range of customer queries and complaints, resolving issues promptly and professionally.

Enhanced customer satisfaction through clear communication and proactive problem-solving strategies.

Contributed to team goals by adhering to service standards and actively participating in process improvements.

Executed comprehensive accounting tasks, including ledger maintenance, reconciliation, and financial data entry, ensuring accuracy and compliance.

Leveraged advanced Excel proficiency to streamline financial reporting and data analysis processes, improving efficiency.

Supported month-end and year-end closing procedures, contributing to timely financial statement preparation.

Assisted in maintaining robust financial records, supporting internal audits and ensuring data integrity.

Handled a high volume of inbound customer calls, addressing service issues, product inquiries, and technical support needs.

Achieved high customer satisfaction ratings by delivering clear, concise, and empathetic communication.

Effectively resolved complex customer problems, escalating issues when necessary to ensure timely resolution.

Managed scheduling, correspondence, and document preparation, enhancing organizational efficiency.

Assisted with data compilation and record-keeping, ensuring accuracy and accessibility of information.

Facilitated communication and coordination between various parties, supporting professional operations.

Performed secretarial duties alongside accounting tasks, ensuring efficient office operations and financial record-keeping.

Assisted in auditing processes, verifying financial data and ensuring compliance with accounting standards.

Contributed to the preparation of financial documents and reports, supporting client needs and firm objectives.

Managed daily accounting entries and reconciled financial statements, ensuring accuracy of transactions.

Assisted in preparing financial reports and documentation, supporting internal financial oversight.

Contributed to maintaining organized financial records, facilitating efficient data retrieval.

Successfully presented life insurance products to potential clients, achieving sales targets within a short period.

Developed strong communication and persuasion skills, effectively articulating product benefits.

Gained practical experience in client engagement and sales strategies within the financial services sector.

Successfully completed data entry tasks for a key project, maintaining high levels of accuracy and speed.

Contributed to the organization of critical hospitality data, supporting administrative efficiency.

Developed strong attention to detail and data management skills in a professional setting.

Gained hands-on experience in various banking departments, observing and assisting with daily operations and customer service.

Learned about financial products and services, contributing to a basic understanding of the banking sector.

Developed professional conduct and communication skills in a corporate banking environment over multiple training periods.